Navigating the conflicting objectives of PROMs programmes to get a Win/Win for management and clinicians

While the benefits of Patient Reported Outcome Measures (PROMs) programmes are well established and significant, at Cemplicity we often hear frustrations from health providers about how they can’t agree on how best to deliver PROMs across their organisation. The challenges arise because PROMs programmes are typically trying to solve two valid, but often conflicting, objectives: System-level quality improvement, value assessment and service redesign Improved clinical outcomes for individual patients Typical Example A scenario we often come across is a hospital executive team wants to implement a system-level process to get a sense of the quality improvement delivered by all [...]