Australian health service providers commit to a home-grown approach to measuring health service quality

 Big changes are afoot in how Australians give feedback on their experiences as patients of local health services, moving away from the traditional US based patient feedback approaches. Partly, this shift is driven by the availability of a new high quality, locally developed survey. It's also a result of technology advances that are allowing providers to adopt a strong improvement methodology without sacrificing valuable benchmarking.Australian Hospital Patient Experience Question SetLed by the Australian Commission for Quality and Safety, a four year project involved Australians from every walk of life. The goal was to understand what matters most to Australians. Rather than assume [...]

September 27th, 2018|Categories: Thought Leadership|

The True Value of Patient Feedback

Why capture patient feedback on healthcare services? Here at Cemplicity, we specialise in helping healthcare organisations capture and use robust, actionable patient reported measures. We deliver simple service transformation programmes for small community providers, as well as large-scale, government led integrated care improvement projects. But how do we know capturing patient feedback has an impact? Are patient experience and clinical outcomes correlated? First, significant literature exists to support the impact of patient feedback on clinical outcomes and service efficiencies. A study by the Imperial College London, published in the BMJ in 2013, explored the link between patient experience, clinical safety and clinical [...]

September 21st, 2018|Categories: Thought Leadership|

The SaaS Evergreen Advantage – Product Evolution

At Cemplicity, we’re a SaaS (Software-as-a-service) platform. There are many practical advantages for organisations to use SaaS including reduced cost-of-ownership, simple in-house IT capability requirements, low maintenance effort and a streamlined procurement process. I’m not going to talk about this well-documented list today but instead will focus on a more subtle and harder to quantify aspect often overlooked in the SaaS value discussion. So, what am I talking about then? A good SaaS platform is Evergreen; it's living and breathing, it learns, it evolves,  it even solves problems you might not know you have yet! A good product design helps [...]

September 21st, 2018|Categories: IT Leadership, Thought Leadership|

Welcome to Cemplicity, Clarity a New Partner

Clarity are a Consultancy unlike any other. They deliver strategic and financially sustainable improvements at every service tier, from frontline to boardroom. They support organisations in the private and public sectors to create and embed innovation, unlock flow and create digital, cultural and process infrastructure that enables individuals and systems to perform at their full potential. www.ccal.co.uk Clarity have recently partnered with us to create the “Clarity, powered by Cemplicity” product. This product will enable us to work together to deliver robust, evidence based, transformational change programmes throughout the UK health and care sectors. It will complement the existing range of services [...]

September 13th, 2018|Categories: Company News|

International Forum on Safety and Quality in Healthcare

Cemplicity alongside our partner, KPMG Australia, are sponsoring the International Forum on Safety and Quality in Healthcare in early September and I am fortunate to be attending. This is the first time this highly regarded BMJ/IHI-run conference has made its way to Australia so it's little wonder that the conference has sold out. The primary themes of the International Forum on Safety and Quality in Healthcare are Connect, Co-create and Communicate, specifically, how to empower people to make a difference. I am particularly looking forward to hearing from Don Berwick, one of the pioneers of patient experience globally. In fact, [...]

September 4th, 2018|Categories: Life at Cemplicity, Thought Leadership|