An experience or outcome program is only as strong as the ability it has to drive action towards a culture of continuous improvement. We endeavor to capture your patients’ voice and then provide you ways to act.
The Action Register
Within our programs we use a well tested Cemplicity algorithm to drive action based on particular responses to survey questions. Front line staff can follow up poor experience in a timely manner, contact patients in cases where they request follow up, take notes and assign investigation to someone in your team.
We find that timely intervention helps lessen formal and costly complaints processes and that having your staff focused on fixing the low hanging fruit will often solve problems for all patients. Continuous action begets continous improvement.
SOME OF OUR FEATURES
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